Privacy Policy | MX COMPANY

Effective Date: July 16, 2026. Version: 1.0.

1. Introduction

Welcome to MX COMPANY. At MX COMPANY ("MX COMPANY," "we," "our," or "us"), we are committed to protecting your privacy and safeguarding the personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose, store, protect, and process your information whenever you access or use our websites, mobile applications, customer services, driver applications, or any other products and services offered by MX COMPANY (collectively, the "Services").

Our mission is to provide safe, reliable, and innovative transportation, delivery, logistics, and technology services throughout Benin and, in the future, other countries. This Privacy Policy applies to customers, drivers, couriers, riders, independent contractors, website visitors, business customers, referral program participants, support contacts, marketing recipients, and anyone whose information is processed through our Services.

By creating an account, accessing, or using any MX COMPANY Service, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, you should discontinue use of the Services.

2. Our Commitment to Privacy

Privacy is not simply a legal requirement; it is a core part of how MX COMPANY operates. We are committed to collecting only information reasonably necessary to provide our Services, being transparent about how information is used, giving users meaningful control where possible, protecting information with modern safeguards, continuously improving our security practices, and complying with applicable privacy and data protection laws.

As MX COMPANY expands into additional countries, this Privacy Policy may be supplemented by country-specific notices where required by local law.

3. Scope of this Privacy Policy

This Privacy Policy governs information collected through the MX COMPANY Customer Application, the MX COMPANY Driver Application, the MX COMPANY website, customer support communications, telephone calls, SMS, WhatsApp, email correspondence, social media interactions, promotional campaigns, referral programs, surveys, business partnerships, and any future products or services provided by MX COMPANY.

4. Definitions

"Account" means an account registered with MX COMPANY that enables a user to access the Services. "Customer" means a person or organization requesting transportation, delivery, courier, logistics, or other services through MX COMPANY. "Driver" means an independent contractor, courier, driver, rider, or service provider using the MX COMPANY Driver Application to accept and complete requests.

"Personal Information" means information relating to an identified or identifiable natural person, including name, telephone number, email address, government-issued identification, vehicle registration, driver's license, payment information, GPS location, device identifiers, photographs, delivery addresses, IP address, usage information, or any information reasonably capable of identifying an individual.

"Processing" means any operation performed on Personal Information, including collecting, recording, organizing, storing, modifying, retrieving, using, transmitting, sharing, deleting, or destroying information. "Services" means all products, software, mobile applications, websites, APIs, technologies, logistics platforms, ride-hailing services, delivery services, payment systems, and related offerings operated by MX COMPANY. "Wallet" means the digital account maintained within MX COMPANY for credits, refunds, promotional balances, referral rewards, or other monetary value made available through the Services.

5. Information We Collect

To provide safe, reliable, and efficient Services, MX COMPANY collects different categories of information depending on how you interact with our platform. Some information is provided directly by you, some is collected automatically, and some may be received from trusted third parties.

A. Information You Provide Directly

You may provide information when you create an account, verify your phone number, contact customer support, request a delivery or transportation service, become a driver, refer another user, participate in promotions, submit reviews, upload documents or photographs, complete forms, or communicate with other users through the platform.

Full legal name, first and last name, mobile phone number, email address, profile photograph, password or authentication credentials.
Delivery instructions, pickup instructions, saved addresses, favorite locations, referral codes, emergency contact information where offered, customer support communications, feedback, ratings, survey responses, and business information for commercial accounts.

B. Identity Verification Information

To improve safety, prevent fraud, comply with applicable laws, and maintain trust on our platform, MX COMPANY may request identity verification information such as government-issued identification, driver's license, passport, national identity card, vehicle registration, insurance information, driver qualification documents, professional permits, selfie verification, and verification photographs.

C. Driver Information

Drivers may be required to provide additional information, including full legal name, date of birth, driver's license information, vehicle make, model, year, color, registration number, insurance information, vehicle inspection records, driver profile photo, banking or mobile money payout details, tax information where required by law, business registration information where applicable, and proof of legal authorization to operate.

D. Payment and OTP Verification Information

Depending on available payment methods, MX COMPANY may collect Mobile Money account details, wallet balances, wallet transaction history, card payment tokens, payment confirmations, billing records, refund history, promotional credits, referral rewards, outstanding balances, driver earnings, and driver commission calculations. For security reasons, MX COMPANY does not intentionally store complete payment card numbers unless permitted by applicable law and industry security standards.

To protect accounts and reduce fraud, MX COMPANY uses One-Time Password (OTP) verification. During verification we may process mobile phone number, verification timestamps, verification status, authentication attempts, device information, delivery status of SMS or WhatsApp verification messages, and fraud detection indicators.

6. Information We Collect Automatically

When you access or use the Services, certain information is collected automatically to help us operate, maintain, improve, and secure the MX COMPANY platform. The information collected depends on your device, operating system, application settings, and permissions you have granted.

A. Device Information

MX COMPANY may collect device manufacturer, model, operating system and version, language, time zone, screen resolution, mobile network information, IP address, mobile carrier, browser type and version, application version, device identifiers, advertising identifiers where permitted by law, push notification tokens, security settings, crash diagnostics, performance metrics, battery status where necessary, and storage availability where required for functionality.

B. Location Information

Location information is essential for transportation, delivery, and logistics services. Customers may share current device location, pickup location, drop-off location, saved places, favorite locations, destination search history, or approximate location derived from IP address. Customers may manually enter addresses, although some features may not function properly without location access.

Drivers using the Driver App may be required to enable precise location services while online. Driver location information may include real-time GPS coordinates, route history, navigation progress, availability status, arrival times, trip start and end locations, idle locations while online, distance travelled, route efficiency, and time spent at pickup or drop-off. Where permitted by law and required for functionality, the Driver App may collect background location after permission is granted.

C. Trip, Delivery, Logistics, and Uploaded Content

MX COMPANY collects operational information relating to each request, including pickup address, drop-off address, route taken, estimated and actual route, distance, estimated and actual arrival time, trip or delivery duration, service type, vehicle type, package category, package weight or dimensions where applicable, delivery instructions, assigned driver and customer, completion status, cancellation reason, waiting time, fees, discounts, promotions, wallet deductions, cash collected, driver earnings, and referral rewards.

Certain Services may require photographs or other uploaded content, such as driver and customer profile photographs, vehicle photographs, inspection photographs, pickup or delivery confirmation photographs, proof of completed deliveries, damaged package reports, lost item reports, identity verification photographs, and support ticket attachments.

D. Communications, Referrals, Marketing, Cookies, Analytics, and Diagnostics

MX COMPANY collects information relating to communications through customer support, drivers, customers, business accounts, email, SMS, WhatsApp, push notifications, in-app messaging, and telephone calls where legally permitted. Communication information may include date, time, sender and recipient identifiers, subject lines, support ticket numbers, message content, delivery status, read confirmations where supported, and attachments.

We may also collect referral codes, referral links, referral activity, reward amounts, reward redemption history, marketing preferences, campaign interactions, cookies and similar website technologies, analytics information, crash reports, diagnostics, and performance information to administer programs, improve the Services, optimize performance, and protect the platform.

E. Information from Third Parties and Aggregated Information

We may receive information from payment processors, Mobile Money providers, identity verification providers, mapping and navigation providers, fraud prevention services, marketing partners, authentication providers, government authorities where legally authorized, and law enforcement agencies acting under applicable law. We may aggregate or de-identify information so that it can no longer reasonably identify an individual and use it for analytics, service improvement, operational reporting, research, forecasting, market analysis, performance measurement, or public reports.

7. How MX COMPANY Uses Your Information

MX COMPANY processes Personal Information only for legitimate business purposes necessary to provide, maintain, improve, secure, and expand our Services. Depending on your relationship with MX COMPANY, your information may be used to create and manage accounts, verify identity, authenticate login credentials, verify phone numbers using OTP, enable supported authentication providers, prevent duplicate or fraudulent accounts, recover accounts, update account information, and manage preferences.

We use information to provide transportation, delivery, and logistics Services, including receiving requests, matching customers with suitable drivers, calculating routes, determining estimated arrival times, optimizing driver assignments, navigating drivers, tracking deliveries and trips in real time, providing live updates, confirming successful deliveries, supporting multi-stop or multi-package deliveries, coordinating fulfillment, and providing proof of delivery where applicable.

We also use information to process customer payments and driver earnings, maintain wallet balances, calculate fees and commissions, process refunds and promotional credits, administer referral rewards, detect suspicious payment activity, maintain accounting records, resolve payment disputes, operate the driver platform, improve safety, prevent fraud and abuse, provide customer support, send essential communications, deliver marketing where permitted, conduct analytics, support research and innovation, and comply with legal or regulatory obligations.

8. Legal Bases for Processing Personal Information

Where applicable law requires a legal basis for processing Personal Information, MX COMPANY may process information to perform a contract, comply with legal obligations, pursue legitimate business interests, or based on consent. Legitimate interests may include preventing fraud, improving platform reliability, enhancing security, conducting analytics, resolving disputes, protecting users, and developing new products and services. Where we rely on consent, you may withdraw consent at any time, although withdrawal does not affect processing that occurred before withdrawal.

9. Automated Decision-Making

MX COMPANY may use automated systems to support operational decisions such as matching drivers with customer requests, estimating fares, calculating estimated arrival times, detecting suspected fraud, identifying suspicious login activity, prioritizing support requests, preventing duplicate accounts, and improving route optimization. MX COMPANY does not make decisions based solely on automated processing that produce legal or similarly significant effects where prohibited by law without appropriate safeguards, including human review where required.

10. How MX COMPANY Shares Personal Information

MX COMPANY values your trust and does not sell Personal Information to third parties for their own marketing purposes. We share Personal Information only when necessary to operate our Services, comply with legal obligations, protect users, prevent fraud, or for other legitimate business purposes described in this Privacy Policy. We seek to limit shared information to what is reasonably necessary.

Customers and drivers: to complete transportation and delivery services, including names, pickup and drop-off information, contact details when necessary, package details, vehicle information, driver location while fulfilling a request, estimated arrival time, trip progress, and delivery confirmation status.
Service providers: cloud hosting, data storage, customer support, payment processing, identity verification, fraud prevention, analytics, mapping, email, SMS, WhatsApp, push notifications, security monitoring, technical infrastructure, performance monitoring, software development tools, backup, and disaster recovery.
Payment, authentication, identity, mapping, and cloud providers: to process payments, verify identity, authenticate users, provide routing, and operate secure infrastructure.
Customer support providers and business customers: to resolve support issues and provide relevant business account reporting, invoicing, delivery confirmation, and expense information.
Legal, emergency, business transfer, professional advisor, and consent-based disclosures: where required by law, to respond to emergencies, during corporate transactions, with lawyers, auditors, accountants, financial advisors, insurers, or when you authorize sharing.

11. International Data Transfers

As MX COMPANY grows, Personal Information may be processed or stored in countries other than the country where it was originally collected. These countries may have different data protection laws. When transferring Personal Information across borders, MX COMPANY will take reasonable measures to ensure appropriate safeguards are in place, consistent with applicable law, including contractual commitments, technical security measures, organizational safeguards, encryption where appropriate, access controls, and compliance with applicable transfer requirements.

12. Data Localization

Where required by applicable law or regulatory authorities, MX COMPANY may store certain categories of Personal Information within a specific country or region. When local storage requirements apply, MX COMPANY will make reasonable efforts to comply while maintaining the reliability, security, and availability of the Services.

13. No Sale of Personal Information

MX COMPANY does not sell Personal Information to third parties. We do not exchange Personal Information for monetary compensation or allow third parties to purchase customer or driver databases for their own advertising or marketing purposes. If applicable law later defines certain sharing practices as a sale or sharing under specific legal frameworks, MX COMPANY will provide required notices and rights.

14. Third-Party Privacy Practices

Some services available through MX COMPANY may be provided by independent third parties, including payment providers, mapping providers, mobile network operators, identity verification providers, authentication providers, and social login providers. MX COMPANY is not responsible for the independent privacy practices of these third parties. Users should review the privacy policies of any third-party services they use.

15. Protecting Your Personal Information

MX COMPANY is committed to protecting the confidentiality, integrity, and availability of Personal Information. While no method of electronic transmission or storage can be guaranteed to be completely secure, we implement reasonable administrative, technical, and physical safeguards designed to protect Personal Information from unauthorized access, disclosure, alteration, loss, misuse, or destruction.

Encryption of data in transit using industry-standard protocols and encryption of sensitive information at rest where appropriate.
Role-based access controls, multi-factor authentication for administrative systems where appropriate, secure authentication mechanisms, logging and monitoring, network security controls, firewall protection, intrusion detection and prevention, security testing, secure software development, backup and disaster recovery, employee confidentiality obligations, and security awareness training.

16. Your Responsibility for Account Security

You are responsible for keeping your password confidential, maintaining the security of your device, not sharing verification codes, promptly updating inaccurate account information, logging out of shared devices, not allowing another person to use your account, and immediately notifying MX COMPANY of suspected unauthorized access. MX COMPANY will never ask you to disclose your password or OTP through unsolicited communications.

17. Data Retention

MX COMPANY retains Personal Information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. We may retain information while your account remains active, to complete requested services, process payments and refunds, resolve disputes, investigate fraud, respond to support requests, comply with tax, accounting, legal, or regulatory obligations, and establish, exercise, or defend legal claims. When Personal Information is no longer required, we will delete, anonymize, or securely destroy it unless continued retention is required by law.

18. Your Privacy Rights

Depending on your country of residence and applicable law, you may have rights to access Personal Information, request correction of inaccurate information, request deletion subject to lawful retention needs, restrict processing, request portability where required by law, object to certain processing based on legitimate interests, withdraw consent where processing is based on consent, and manage marketing preferences.

19. Exercising Your Rights

To exercise privacy rights, contact MX COMPANY using the contact information provided at the end of this Privacy Policy. To protect users and prevent unauthorized disclosure, we may request additional information to verify your identity before processing certain requests. We will respond within the time required by applicable law. Requests may be denied or limited where permitted by law.

20. Account Deletion

Users may request deletion of their MX COMPANY account through the application, our website, or Customer Support. When an account deletion request is received, MX COMPANY will take reasonable steps to deactivate the account and delete or anonymize Personal Information that is no longer required. Certain information may be retained where necessary to complete pending transactions, prevent fraud, resolve disputes, enforce agreements, comply with legal obligations, maintain financial and accounting records, protect public safety, or respond to lawful governmental requests.

21. Children's Privacy

MX COMPANY's Services are not intended for children below the minimum age required to enter into a legally binding contract under applicable law or who otherwise lack legal capacity to use the Services independently. We do not knowingly collect Personal Information directly from children in violation of applicable law. If we become aware that Personal Information has been collected from a child without required authorization, we will take reasonable steps to delete it.

22. Third-Party Links and Services

Our website or applications may contain links to third-party websites, products, or services that are not operated by MX COMPANY. This Privacy Policy does not apply to the privacy practices of those third parties. Users should review third-party privacy policies before providing Personal Information.

23. Changes to This Privacy Policy

MX COMPANY may update this Privacy Policy from time to time to reflect changes in our Services, new technologies, business developments, changes in applicable laws, security improvements, or regulatory requirements. When material changes are made, we will provide notice through appropriate channels such as in-app notifications, website notices, email notifications, or other legally appropriate methods. The Effective Date will be updated whenever a revised version becomes effective.

24. Contact MX COMPANY

Questions, requests, or concerns regarding this Privacy Policy or our privacy practices may be directed to MX COMPANY using the official contact details published on our website or within our mobile applications. You may contact us to ask questions, request access, correction, or deletion, report suspected privacy concerns, exercise applicable privacy rights, or submit complaints relating to the processing of Personal Information.

25. Country-Specific Provisions

MX COMPANY operates from the Republic of Benin and may expand its Services to additional jurisdictions. Where local laws provide greater privacy protections than those described in this Privacy Policy, MX COMPANY will comply with the applicable legal requirements in those jurisdictions. Nothing in this Privacy Policy is intended to reduce any rights users are entitled to under applicable law.

26. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws applicable to MX COMPANY's operations, except where mandatory consumer protection or data protection laws of another jurisdiction apply. Nothing in this Privacy Policy limits any mandatory rights granted to users under applicable law.

27. Acceptance of This Privacy Policy

By creating an account, accessing, or using the MX COMPANY Services, you acknowledge that you have read, understood, and accepted this Privacy Policy. If you do not agree with this Privacy Policy, you should discontinue use of the Services and may request closure of your account in accordance with this Privacy Policy and our Terms of Service.